What is my password?

If you need to recover your password, locate the login box in the upper right hand corner of this page. Click on the [Forgot password] link and enter your email on the following page.

When your email is found in the member database, the system will email you instructions on how to reset your password. The e-mail will contain an encrypted one-time link. When you follow the link, you will go to a page where you can set your new password.

If you or your organization is a CLEAR member and your e-mail address is not present in the system, please see instructions on ‘Adding/Deleting/Updating Members’ below. If no-one in your organization has been able to log-in to the system, or if you require further assistance, please contact clear@clearhq.org.

Adding/Deleting/Updating Members

When a new membership is created, the first member record becomes the Bundle administrator. Once that record is activated, the Bundle administrator can login into their own profile - as well as manage the bundle members and their profiles.  Each bundle member can also login into their own profile to make updates. If you need to change the Bundle Administrator for your organization, contact CLEAR at clear@clearhq.org.

The following options are available to the bundle administrator:

• Add new user - users can be added one by one up to the bundle limit
• Edit / Archive existing user

Click on Profile in the upper right hand corner. The top part of the Bundle administration profile page contains the Bundle account summary with the following details

• Bundle limit - shows the limit of the bundle (if any)
• Used so far - shows the total number of the bundle members (including the bundle administrator)
• Your Members - List of members in your bundle. Bundle administrator can view/edit any member profile by clicking on the name. Archived member will appear in gray color
• [Add member] - To add a new member to the bundle click on button and enter new member information. Click on Save button.

To Edit the bundle member profile:

• Select the member from the Your member list and click on the name
• Click on [Edit profile] button
• Make changes and click on [Save] button

The bundle administrator may also archive the member by clicking on the [Archive] button. All archived members will appear in the gray color in Your members list. 
 

Editing Your Profile

CLEAR’s website provides numerous member self-service features, including the ability for members to edit their own membership record (profile). Please note that this feature is not available to lapsed and archived members.

1. To begin the process, log in from the website home page. NOTE: If you don't remember your password click the Forgot password link in the log-in screen and follow the directions to reset your password.
2. Clicking on the View profile link will take you to your membership record.
3. The very top section of this form lists key membership information - Membership level, status, date joined and renewal date.
4. To update/change your profile, click on the [Edit Profile] button. From this screen any of the information in the fields shown can be changed
5. To save the changes, click on the [Save] button and the data is automatically updated in member database.

Privacy

Details to Show contains the set of fields that could be shown on your profile page. Click on [Privacy] link to review default settings.

Click on [Edit Profile] button if you need to make some adjustments. Note that you could also hide your profile page altogether by removing a checkmark from Allow to show profile option.

Click on [Save] button to save settings, [Cancel] to exit without saving.    
 
 
Online Membership Renewal

Members are able to renew their membership and pay membership dues online.

To start this process, please log in. Upon successful login, you will see a 'View profile' link. By following this link you will see your profile (i.e. membership record). 
The top section of this form lists key membership information - Membership level, status, date joined and renewal date and provides the ability to renew membership.

• Clicking on the [Renewal] button will first allow you to review your membership details. Next, you will proceed with the checkout process.
• If the online payment is successful, the renewal date will be changed accordingly, otherwise your record will be changed to Status = Pending Renewal.
• If the manual payment was selected then your record will be changed to Status =
  
• Pending Renewal

• Click the [Register] button and enter the e-mail address of the registrant. If you, or your organization is a member, use the e-mail address associated with the membership to automatically receive member pricing.
  
• Complete the requested information, ensuring that your information is entered as you would like it to appear on name badges, check-in list and attendance list.
  
• Having filled out your information, you have the option to add a 'Guest' (attendee).
• When the information is complete for all attendees, click on the [Next] button.
  
• Now select your payment method: if you are not using a credit card please select the 'Manual' option. Click on the [Next] button to proceed and confirm.
  
• Scroll down to ensure your information is entered correctly and then click [Confirm]. At this point you will have option to print out the page.
  
• Please note that a confirmation is automatically sent to the e-mail address used at the beginning of the registration process.