This 1-day seminar will tackle the practical, day-to-day challenges faced by professional and occupational regulators in relation to complaint processing, discipline hearings and enforcement against unlicensed practitioners. Through a series of presentations and workshops drawing on examples from various professions and jurisdictions, participants will learn about leading practices in complaint case management, alternative dispute resolution options and investigation techniques. In addition, the seminar will examine issues associated with professional discipline, including the hearing process, penalty principles and publication of proceedings. The seminar will also address the special nature of investigations and prosecutions of individuals who are engaged in practicing without a license.
This seminar will be of interest to staff and managers within professional and occupational regulatory organizations who are responsible for the development, planning and execution of processes related to complaints, discipline and enforcement. Participants will come away with practical information and knowledge of techniques and approaches that can readily be applied in their own environment.
Register by close of business on February 21st to ensure that you are included in attendee information materials.
View the seminar agenda.
Exhibitor and Sponsor Opportunities
Registration is also now available for the Executive Leadership Program for Regulators March 4-5, and the Board Member Training program March 6, 2013, in Toronto, ON. Register for either program and receive a code for discounted Seminar Registration!
Offices of the Ontario College of Pharmacists
483 Huron Street, Toronto, Ontario M5R 2R4
Holiday Inn Bloor-Yorkville
280 Bloor Street West
Phone: (416) 968-0010
Fax: (416) 968-7765
CLEAR thanks our exhibitors:
CLEAR cancellation policy:
Cancellations received after the program begins are subject to the full registration fee. Registrant substitutions are welcomed. Cancellations must be received in writing 28 calendar days prior to first day of the program to avoid a $75 (USD) service charge.