CLEAR's 26th Annual Conference:
Expect the Unexpected: Are We Clearly Prepared?
·
Alexandria, Virginia·
·
September 14-16, 2006·
CLEAR's 26th Annual Conference:
Expect the Unexpected: Are We Clearly Prepared?
· Alexandria, Virginia·
· September 14-16, 2006·
2006 Conference Session Presentations:
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Wednesday,
September 13, 2006
1:00 - 4:00 p.m.
Board Member
Training
Attendees will begin the
training with an interactive session on continuing competence, which will be
followed by a module on the impact of technology on the role of a board member.
The training features all-new content, applicable to first time attendees as
well as veterans of CLEAR’s previous Board Member Training Programs.
Speakers:
Bill Hogan,
Vice President Marketing,
Applied Measurement Professionals
Steve Bryant,
Past President,
Applied Measurement Professionals
Thursday,
September 14, 2006
8:00 a.m. - 11:00 a.m.
Pre-Conference Workshops:
Developing and
Implementing ADA Accommodations and Preparing for ADA Litigation
Complying with the
ADA in development and administration of certification and licensing
examinations is a constant challenge for testing agencies. Proper understanding
of criteria to determine ADA eligibility and proper documentation of which
accommodations would fundamentally alter the measure are key to both crafting an
accommodation and preparing for litigation. This session is designed to discuss
practical aspects of negotiating appropriate accommodations in CBT and paper and
pencil environments, implementing them, and preparing for litigation in the
event an ADA determination or accommodation as crafted leads to litigation.
Issue threads: planning/preparedness for change, accountability & effectiveness,
technology
Coordinator: Elizabeth
Azari, Assistant Vice President, Examinee Support
Services, National Board of Medical Examiners
Moderator: Elizabeth Azari
Speakers: Janet D. Carson,
Counsel for United States Medical Licensing Examination Program, Former General
Counsel of National Board of Medical Examiners
Shelby Keiser,
President, Keiser Consulting
Fae Mellichamp,
Psychometric Director, Professional Testing Inc.
Gregory Baker,
Psychoeducational Assessment Associate, National Board of Medical Examiners
Michael Decker,
Executive Director, Client Services, Thomson Prometric
Recognizing
Ethical Dilemmas in Regulatory Processes
Getting the Most Out of CLEAR
This is an opportunity for all annual conference
attendees to learn more about the structure, function, mission, and products of
CLEAR. How can CLEAR assist you? Bring your questions and get the answers.
Current members will be available to share with you and help you get the most
out of your CLEAR experience.
1:00 – 2:00 p.m.
Opening Session:
"Lessons from Katrina"
Opening Address:
William (Bill) H. Leighty,
Chief of Staff of the Commonwealth of Virginia
2:30 – 3:30 p.m.
Concurrent Sessions
Preparation for the Flu Pandemic, Mobilizing Human
Resources Part I
Regulatory bodies are key stakeholders in
the development and implementation of emergency preparedness plans. This session
will describe strategic approaches to planning for a pandemic that facilitate
effective mobilization of resources at a local level. Potential areas for
regulatory relief and implications for regulatory agencies will be discussed.
Participants will be challenged to consider non-traditional ways of meeting the
health and safety needs of the public in a time of crisis.
Issue threads: planning/preparedness for change,
accountability & effectiveness, globalization & mobility
Coordinator:
Anne Coghlan,
Executive Director, College of Nurses of Ontario
Moderator: Anne Coghlan
Speakers:
Frank Schmidt, Senior Policy Analyst, Health
Professions Regulatory Policy and Programs Branch, Health Human Resources
Strategy Division, Ministry of Health and Long-Term Care, Toronto, Ontario
Captain Lynn A. Slepski,
Senior Public Health Advisor, Immediate Office of the Assistant Secretary for
Infrastructure Protection, Department of Homeland Security
Demystifying Testing: Guide to Managing
Exam Programs
This introduction to test development will provide a
guide to managing creation, validation, administration, scoring, and reporting
of examination programs. Each participant will be invited to link what they want
to learn about testing to CLEAR conference sessions and resources.
Issue threads: planning/preparedness for change,
accountability & effectiveness
Coordinator:
Ron Rodgers, President, CTS/Employment Research
Institute
Moderator:
Ron Rodgers
Speakers: Grady
Barnhill, Director,
Recertification/Professional Assessment, Commission on Dietetic Registration
Paul Naylor,
Psychometric Consultant
Clearly Remarkable Alternative
Dispute Resolution Models
The College of Physicians and Surgeons of
Ontario has abandoned a "formal" alternative dispute complaint resolution
process in favour of an informal resolution process. Where the former was not
effectual, results and feedback regarding the latter have been positive. More
recently, resolutions have focused on facilitating system changes in cases
involving patient safety concerns. This session will compare formal and informal
resolution findings; highlight the benefits of informal resolution; describe
criterion for determining appropriateness for informal resolution; outline
qualities and skills required for resolution; describe successful resolution
strategies using case studies; and provide indicators for success.
Issue threads: planning/preparedness for change, accountability &
effectiveness
Coordinator:
Katja Lutte,
Manager, Investigations and Resolutions Department, College of Physicians and
Surgeons of Ontario
Moderator: Katja Lutte
Speakers: Katja Lutte
Cheryll McDougall,
Manager, Investigations and Resolutions Department, College of Physicians and
Surgeons of Ontario
Irene Clarke,
Investigator, College of Physicians and Surgeons of Ontario
Legal Issues Roundtable
What information can licensing entities require applicants and licensees to
provide? What information can and should licensing entities disclose to the
public? Advances in technology have created new opportunities and challenges for
licensing entities in obtaining, using, and disclosing information. Concerns
about identity theft and improper use of information have prompted state and
federal governments to enact laws restricting access to information. At the same
time, increasing expectations of the public for access to information on
licensed professionals and for accountability of licensing entities have led to
increased public information. What impact will restrictions on information have
on the ability of licensing entities to make sound decisions regarding licensure
and on global licensure?
Issue threads: planning/preparedness for change, accountability &
effectiveness, globalization & mobility
Coordinators/ Nancy
Swetnam, Director, Certification and Licensing
Division, Arizona Supreme Court
Moderators: Linda Grau,
Manager, Programs & Investigations Unit,
Arizona Supreme Court
4:00 - 5:00 p.m. Concurrent Sessions
Preparation for
the Flu Pandemic, Mobilizing Human Resources Part II
Regulatory bodies are key stakeholders
in the development and implementation of emergency preparedness plans. This
session will describe strategic approaches to planning for a pandemic that
facilitate effective mobilization of resources at a local level. Potential
areas for regulatory relief and implications for regulatory agencies will be
discussed. Participants will be challenged to consider non-traditional ways
of meeting the health and safety needs of the public in a time of crisis.
Issue threads: planning/preparedness for change,
accountability & effectiveness, globalization & mobility
Coordinator:
Anne Coghlan, Executive Director, College of
Nurses of Ontario
Moderator: Anne Coghlan
Speakers: Frank Schmidt,
Senior Policy Analyst, Health Professions Regulatory Policy and Programs
Branch, Health Human Resources Strategy Division, Ministry of Health and
Long-Term Care, Toronto, Ontario
Captain Lynn A. Slepski,
Senior Public Health Advisor, Immediate Office of the Assistant Secretary
for Infrastructure Protection, Department of Homeland Security
Leveraging the Internet in
Exam Development and Delivery
This session will examine how the Internet is revolutionizing test development,
delivery, and the credentialing process in terms of speed to market,
transparency, accuracy, and convenience. The presentation will focus on how, in
place of traditional and current methods, virtual meetings, connectivity, and
service applications are providing a new level of service and quality to the
regulator and the applicant while increasing the level of protection to the
public. The session will also discuss in an open, audience participation forum
what the "next big thing" is in credentialing and examination services.
Issue threads: planning/preparedness for change,
globalization & mobility, technology
Coordinator: Stephanie
Dille,
Director of Marketing, Pearson VUE
Speakers:
Tony Zara,
Vice President, Testing Services, Pearson VUE
Ho Mun, Senior Director, Account Management, Promissor, a Pearson
VUE business
Case Management: Strategies and Techniques
Health Issues Roundtable
Are you prepared if a disaster hits? Last year
we all watched as Katrina devastated the Gulf Coast. Whether weather related,
fire, power outages, etc., do you have systems in place to keep operations
going? Results of a survey to assess the readiness of our member agencies for
handling a disaster will be discussed. This session will focus on the best
practices for boards and agencies in preparing for the unexpected. Bring your
questions and experiences to this interactive session.
Coordinators/Moderators:
Donna Mooney, Manager
of Disciplinary Proceedings, North Carolina Board of Nursing
Denise Fandel,
Executive Director, National Athletic Trainer’s Association Board of
Certification, Inc.
Friday, September 15, 2006
7:15 – 8:15 a.m.
Early-Bird Sessions
Psychometrics of Testing with Small Numbers
Licensure and certification agencies may have
testing programs with small numbers of candidates because their field is small,
they are branching into specialty expertise, or the test is new. An agency may
see numbers of candidates decline over the years or be unable to accurately
predict numbers of candidates for new programs. Psychometric standards still
apply but may need to be interpreted creatively. This interactive session will
work through presented challenges of small numbers and include solutions to
challenges presented by the audience. Areas of discussion will include item
analysis, standard setting, score reporting, and delivery modes.
Issue threads: planning/preparedness for change,
accountability & effectiveness
Coordinator:
Lynn Webb, Testing Consultant
Moderator:
Lynn Webb
Speakers:
Cynthia Woodley, Vice President, Professional
Testing
Lynn Webb
Criminal Background Checks Help You
Avoid the Unexpected
This roundtable will give agency
representatives an opportunity to showcase best policies and procedures for
conducting criminal background checks as a condition of licensure or as part of
a disciplinary investigation. Does your agency conduct criminal background
checks as a condition of licensure? If not, does it plan to do so in the future?
If so, does your agency conduct fingerprinting searches or name searches? Just
for your state/province or at a national level? Only at initial licensure or at
renewal as well? Does your agency have the capability to do the check or do you
outsource? Who incurs the cost, the agency or the licensee? How do you conduct
background searches on individuals already licensed? Come prepared to share and
learn how criminal background checks can enhance your ability to ensure public
safety.
Issue threads: planning/preparedness for change,
accountability & effectiveness
Coordinator:
Kate Nosbisch, Deputy
Executive Director, Department of Health Professions, Virginia Board of Medicine
Moderators:
Elizabeth (Liz) Carter,
Executive Director, Virginia Boards of Health Professions, Optometry and
Veterinary Medicine
Gerard Ramker,
Chief, Criminal Statistics Improvement Programs, Bureau of Justice Statistics,
U.S. Department of Justice
Jill Dougherty,
Lawyer, WeirFoulds LLP, Toronto, Ontario
8:30 - 10:00 a.m.
2006 CLEAR Awards
Presentation & General Session: "Controlling the Crisis"
President
Linda Waters
presents the CLEAR
Member Achievement Award, Service Award, and Investigative Team of the Year
Award. Keynote address:
Arch Lustberg
is a leader in the field of dynamic
communication. He has coached governors, congressional leaders, presidential
appointees, and business leaders on effective communication. "Controlling the
Crisis" presents vital information for any organization concerned with life and
safety. You never know when you’ll be next. No one can predict a crisis. If you
could, you’d be prepared. Why not be prepared rather than do damage control in a
state of shock?
10:30 a.m. – noon
Concurrent Sessions
Disaster Preparedness I: Lessons Learned
In this session two state
licensing board directors will discuss what measures were taken before,
during, and after Hurricane Katrina to ensure that displaced professionals
were able to work in their respective professions. The third speaker will
discuss the need for business continuity planning and how to implement a
program by exploring ten best practices.
Issue threads: planning/preparedness for change, mobility, who should
license?
Coordinators:
Bruce Anderson,
Program Director, Professional Examination Service
Bill Hogan, Vice President,
Marketing, Applied Measurement Professionals
Moderators:
Bruce Anderson
and
Bill Hogan
Speakers:
Charles Marceaux,
Executive Director, Louisiana State Licensing Board for Building Contractors
Renee Clack,
Director, Regulatory Licensing Unit, Texas Department of State Health
Services
Don Hall,
Director, Business Continuity, Thomson Prometric
When the Unexpected Happens: Logistical
and Technical Challenges
There are logistical and technical challenges
in preparing for incident-free examinations. However, even with the best
preparation, some situations cannot be controlled. This session will present
exam day challenges, the strategies used to minimize disruption to the
examination, and follow-up actions. Lessons learned are summarized as guidelines
for responding to the unexpected. Examples will be solicited from the audience
with discussion of possible and actual responses. Participants will gain
perspective on things that can (and do) go wrong on examination day, increase
their repertoire of responses to unexpected events, discover networking
opportunities to solve similar problems, and take away some "tales from the
trenches."
Issue threads: planning/preparedness for change
Coordinator:
Alison Cooper,
Director of Examinations, Canadian Alliance of Physiotherapy Regulators
Speakers:
Effective Solutions for Practice
Monitoring
Licensing boards are continually challenged
to find more efficient ways of resolving potential disciplinary cases without
compromising their ability to protect the public. This presentation will examine
the use of independent, private sector monitors as a means of ensuring effective
implementation of corrective measures contained in disciplinary orders and
consent agreements without increasing the drain on limited agency resources. The
presentation will explore the potential advantages of such monitoring services
for both regulators and practitioners and address the issues that must be
resolved to make external monitoring fully effective.
Issue threads: planning/preparedness for change, accountability &
effectiveness
Coordinator:
Linda Volz, Director
of Office of Investigations, Colorado Department of Regulatory Agencies
Moderator: Rose McCool,
Division Director, Division of Registrations, Colorado Department of Regulatory
Agencies
Speakers: Jill Bachman,
Education Outreach Manager, Peer Assistance Services
James Anliot,
Director of Healthcare Compliance Services, Affiliated Monitors Inc.
Globalization and Labor Mobility:
Jurisdictional Cooperation
Globalization, mobility, and lack of labor are three
major factors facing regulatory bodies today. The College of Speech-Language
Pathologists and Audiologists of Québec has created an Education Equivalence
Recognition Exam based on realistic case studies to assess the competencies of
immigrant candidates. Discussion will focus on legal aspects linked to the
responsibility of the regulator. Conceptual and methodological dimensions and
the issues facing candidates and the regulator will be examined. Issues related
to potential cooperation, better harmonization of standards between
jurisdictions, transfer of acquired expertise, and costs of efficiency will be
discussed. An exchange of views and expertise among participants will be
encouraged.
Issue threads: globalization & mobility, who should license?
Coordinator:
Louis Beaulieu, President and Executive
Director, College of Speech-Language Pathologists and Audiologists of Québec
Moderator: André Gariépy,
Director-General, Conseil Interprofessionnel du Québec
Speakers:
1:30 – 3:00 p.m.
Concurrent Sessions
Disaster Preparedness II:
Planning for the Future
This session will discuss in detail the major
elements that would go into developing and documenting a Disaster Recovery Plan.
The speakers will discuss agency planning as well as private sector planning.
Issue threads: planning/preparedness for change, technology
Coordinators:
Bruce Anderson, Program Director,
Professional Examination Service
Bill Hogan, Vice
President, Marketing, Applied Measurement Professionals
Moderators: Bruce Anderson
and Bill Hogan
Speakers:
Dede Panjada,
Vice President, Management Services Unit, Applied Measurement Professionals
Dawn Waters,
Policy, Planning & Public Records Director, Virginia Department of Professional
and Occupational Regulation
Jim Zukowski,
Executive Director, Texas State Board of Dental Examiners
Physical Ability Testing and
Practical Examinations: They Fought the Law and the Law Won
Why Technology Is Critical to Managing Professional Discipline Cases
Investigator Roundtable
The investigator roundtable provides attendees
the opportunity to exchange ideas and practices in an informal setting. This
year’s discussion starters will include the role of investigators and inspectors
in state emergency situations, handling the unexpected situations that arise
during an investigation, and the "paperless" investigation and inspection.
Issue threads: planning/preparedness for change
Coordinator:
Darrel Crimmins, Deputy Director, Bureau of
Enforcement and Investigation, Pennsylvania Department of State
Small Group Facilitators:
3:30 - 5:00 p.m.
Concurrent Sessions
Monitoring and
Enhancement of Professional Performance
Monitoring and
enhancement of professional performance and quality standards is a constant
issue in today’s ever changing and diverse practice environments. New tools and
partnerships are needed to generate the knowledge and insights regulatory bodies
need to do their work in assessing continuing competency. This session will
present the three steps system developed by the College of Physicians of Québec
to monitor and enhance its licensees’ performance. The presentation will discuss
the methodology issues faced in establishing valid and reliable monitoring
tools, assessment processes, and remedial activities. It will also discuss the
innovative partnerships with many stakeholders needed to insure more validity
and collaboration in the process.
Issue threads: planning/preparedness for change,
accountability & effectiveness, technology, environmental scanning/knowledge
management
Coordinator: André
Gariépy, Director-General, Conseil
Interprofessionnel du Québec
Moderator:
André Gariépy
Speaker: André Jacques,
Director, Practice Improvement Division,
College of Physicians of Québec
Reporting Examination Results to
Stakeholders: Issues and Best Practices
Reported scores for examinations offer the most direct
representation of the outcome(s) of the examination and should be unambiguous.
Information contained in score reports should meet the needs of stakeholders
(e.g., jurisdictions, candidates) but should not encourage over-interpretation
of results. Example topics that have policy implications include scaled scores
(including different scales for different jurisdictions), subtest scores, and
presentation of aggregate candidate data.
Issue threads: accountability & effectiveness
Coordinator:
George Gray, Director, Test Development, ACT
Moderator: George Gray
Speakers:
Troy Elliott,
Communications Director, Association of Social Work Boards
Elizabeth Witt,
Senior Statistician, American Board of Emergency Medicine
Casey Marks,
Associate Executive Director of Business Operations, National Council of State
Boards of Nursing
Disciplinary Programs: Does Yours
Measure Up?
An important function of a licensing board’s
responsibility is the implementation and enforcement of its disciplinary
programs. A well-designed, fair, and enforceable disciplinary program is a
critical tool in helping your agency plan for the unexpected and will ensure
public protection. Is your agency’s disciplinary program robust enough to
withstand legal challenge? Is your agency aware of current trends in
disciplinary programs? This interactive session is targeted to participants who
wish to learn how to develop and implement fair and enforceable disciplinary
programs that reflect current trends and practices from both private and public
sector credentialing boards.
International Roundtable
This roundtable will provide an opportunity for
participants to further explore concepts raised by conference speakers on the
issues of accountability and performance reporting, regulating unregulated
professions, and international models of regulation. The focus will be on
participants’ interests and concerns related to issues raised in the sessions,
and experiences will be shared. Speakers from earlier sessions will be asked to
participate.
Coordinator: Jan Robinson,
Registrar, College of Physiotherapists of Ontario
Saturday, September 16, 2006
7:15 – 8:15 a.m.
Early-Bird Sessions
When Is a Degree a Degree?
This session will introduce basic methodology used in evaluating foreign
academic credentials. Sample documents will be used to address key questions
that need to be addressed in establishing academic equivalencies. Using India as
a case study it will highlight issues faced by those involved in the
credentialing process. These include the emergence of new institutions, the move
towards national quality assurance mechanisms, the use of institutional
rankings, and the identification of diploma mills. The presentation will also
include a discussion of best practices for obtaining necessary documents and
effective means for communicating these to individuals undergoing the
credentialing process.
Issue threads: globalization & mobility
Coordinator: Timothy Owen,
Director, World Education Services
Moderator:
Jan Robinson,
Registrar,
College of Physiotherapists of Ontario
Speaker:
Arjun Vinodrai, Manager of Evaluations, World Education Services
Quality Improvement and Reporting of Medical Errors
This session will explore recent trends to encourage
or require reporting of medical errors by health professionals to internal
quality of care committees and by facilities to government agencies; policy and
legislative framework underlying these initiatives; and how the objectives are
linked to quality improvement of the system. The session will also explore how
the quality of care activities of health professionals link or could link to the
quality improvement activities of the facility and the challenges associated
with such linkage.
Issue threads: planning/preparedness for change, accountability & effectiveness,
knowledge management
Coordinator: Sharon
Saberton, Registrar, College of Medical
Radiation Technologists of Ontario
Moderator:
Sharon Saberton
Speakers: Debbie Tarshis,
Lawyer, WeirFoulds LLP, Toronto, Ontario
Sharon Saberton
David Swankin,
President and CEO, Citizen Advocacy Center
8:30 – 10:00 a.m.
Concurrent Sessions
Knocking at the Door of Regulation: Unregulated
Professions Seeking Regulation
Advances in technology and business practices as well as
an increased public interest in alternatives has seen many emerging occupations
seeking regulation. This includes such diverse fields as financial services,
solar energy engineering, and in the area of health care, the use of
complementary and alternative therapies not currently considered to be part of
conventional medicine. This session will examine trends and developments with
respect to those occupations, professions, and trades seeking or who have
achieved new regulation of their activities. Discussions will include the
rationale for regulation, public need, and available regulatory models.
Issue threads: planning/preparedness for change,
accountability & effectiveness, who should license?
Coordinator:
Jim Dunsdon, Consultant, JD Consulting
Moderator:
Jim Dunsdon
Speakers:
Morris Kleiner, Professor, University of Minnesota
Jim Dunsdon
Regina Coady,
Director, Human Resource Program and Policy Development, Eastern Health,
Newfoundland and Labrador
Jonathan Bracken,
Chief Legal Advisor, UK Health Professions Council
Test Compromise and Security: Be
Prepared
Your licensure test has been used to license hundreds
of candidates in the last few months. You’ve discovered that test scores have
risen dramatically for one test form currently offered. Candidates who have
taken this test have been licensed and are working. This session will discuss
the desired action plans for damage control, the legal implications, and what
new technologies and biometrics can be employed to prevent this in the future.
Issue threads: planning/preparedness for change, technology
Coordinator: Steve
Nettles, Vice President, Research and
Development, Applied Measurement Professionals
Moderator: Steve Nettles
Speakers: Mark Poole,
Director, Test Center Quality and Security, Pearson VUE
David Meissner,
Vice President, Solution Sales Support, Thomson Prometric
Jamie Mulkey,
Senior Director, Test Security Services, Caveon
Be Prepared to Communicate I: Effective
Interview Strategies and Techniques
This session will focus on the "people" aspect
of investigating. Dealing with angry or despondent complainants, reluctant or
overzealous witnesses, and frightened or recalcitrant professionals requires the
investigator to be in tune with people’s emotions and to be flexible in one’s
communication style. It is crucial that we deal with people effectively through
managing their expectations, earning their trust, and developing rapport, while
balancing this with objectivity, neutrality, and efficiency. We will consider
some of the human dynamics that influence interviewees and their behavior. We
will analyze methods for dealing with these challenges through the use of video
examples. Techniques will be presented and debriefed with the audience, and we
will identify some of the best practices associated with effective interviewing.
Issue threads: accountability & effectiveness
Coordinator:
Gail Siskind, Director, Investigations and
Hearings, College of Nurses of Ontario
Moderator: Mary Lou Gignac,
Registrar, College of Dietitians of Ontario
Speaker: Dean Benard,
President, Benard + Associates
Autonomous Boards Roundtable
This roundtable will offer discussion regarding
how autonomous licensing boards in neighboring states responded to the
emergencies created by Hurricanes Katrina and Rita. Panelists will include
administrators for states neighboring where the hurricanes hit. They will share
their experiences in describing what issues they had to face, how they dealt
with the tragedies, and the lessons they learned.
Coordinator: Jim
Zukowski, Executive Director, Texas State Board
of Dental Examiners
Moderator: Jim Zukowski
Speakers: Jackie Shellington,
Chair, Louisiana Board of Social Work Examiners
Anthony Diggs,
Director of Enforcement, Texas Board of Nurse Examiners
Central Agency Roundtable
10:30 – 11:30 a.m.
Concurrent Sessions
Accountability and
Reporting in an Environment of Public Expectation
Although concepts of organizational and governance
accountability have existed for several years, recent events, particularly in
the for-profit sector, have increased public scrutiny on organizational
processes and outputs. For regulatory agencies, this interest in whether the
public is truly being served by actions taken is beginning to rise. At the very
least, meeting standards related to one’s own legislated mandate seems a
reasonable expectation. This panel will explore the broader topic of public
performance reporting and discuss potential frameworks. Two specific measurement
models in operation will be presented focusing on their development,
implementation, outcomes, and learnings. Participants will have an opportunity
to debate the pros and cons of public reporting.
Issue threads: globalization & mobility
Coordinator:
Jan
Robinson, Registrar, College of
Physiotherapists of Ontario
Moderator:
Jan
Robinson
Speakers: Kathy
Apple, Executive Director, National Council of
State Boards of Nursing
Genell Lee,
Executive Director, Alabama Board of Nursing
Are You Ready? Experts Respond to Your
Questions
Testing programs need to be ready for the
unexpected to retain their validity, standardization, and fairness of the
examination process. Bizarre events happen even in test development and
delivery. What should we do if an earthquake disrupts an all day testing event
at one test center? What should we do if we suspect an organized theft of test
items? Are there unexpected questions you have that have not been addressed by
previous sessions this week at the CLEAR conference? Inside your registration
packet will be a brief list of potential hot topics of interest today. Indicate
which questions are of most interest or add your own, and then return the survey
to the CLEAR registration desk by Friday afternoon. Bring your questions to the
session, and we will discuss in an open style interactive format with audience
and expert panel reaction.
Issue threads: planning/preparedness for change,
accountability & effectiveness, globalization & mobility
Coordinator:
Chuck Friedman,
Assistant Vice President, ACT, Inc.
Moderator: Chuck Friedman
Speakers: David Foster,
CEO, KRYTERION, Inc.
Barbara Showers,
Director, Education and Examinations, Wisconsin Department of Regulation and
Licensing
Ron Rodgers,
Director of Measurement Services, Continental Testing Services, President,
Employment Research Institute
Be Prepared to Communicate II: Managing Difficult Interviews
Calling All Board Members
Board members, staff, and attorneys are invited to this
interactive roundtable discussion as a follow-up to Board Member Training. Bring
your questions, and we will endeavor to answer them in this lively session.
Members of the Training & Development Subcommittee will lead the discussion.