CLEAR's 27th Annual Conference:
Promoting Regulatory Excellence
·
Atlanta, Georgia ·
·
September 6-8, 2007
·
CLEAR's 27th Annual Conference:
Promoting Regulatory Excellence
· Atlanta, Georgia ·
· September 6-8, 2007 ·
2007 Conference Session Presentations
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Wednesday,
September 5, 2007
8:00 a.m. - 4:00 p.m.
Board Member
Training
Foundations of
Occupational and Professional Regulation:
Claudia Newman,
Principal, NCA Associates;
Mary Lou Gignac,
Registrar, College of Dietitians of Ontario
Roles and Responsibilities
of a Board Member:
Jan
Robinson,
Registrar and CEO, College of Physiotherapists of Ontario
Professional Discipline:
Ruby Brice,
Assistant Deputy Director, Office of Health & Medical Related Professions, South
Carolina Department of Labor, Licensing and Regulation
Competence and Conduct:
Bill Hogan,
Executive Vice President, Marketing, Applied Measurement Professionals, Inc.
Administrative Rulemaking:
Amigo Wade,
Senior Attorney, Virginia Division of Legislative Services
Thursday,
September 6, 2007
8:00 a.m. - 11:00 a.m.
Pre-Conference Workshop:
Challenges to Quality:
Electronic and Candidate Integrity and Its Implications
As
the digital age empowers society with unparalleled amounts of information, it
also unleashes new threats to the quality, integrity, and availability of the
data we’ve come to rely upon. This pre-conference workshop will quantify these
risks and their impact on credentialing, survey a variety of prevention methods
and potential techniques, and then utilize a case study to explore how these new
realities can be applied to safeguard your program and the public.
Coordinator: David
Meissner, Vice President, Solution Sales
Support, Prometric
Speakers: Gary Clark,
Senior Director, North American Sales, KRYTERION, Inc.
Mark Poole,
Director, Channel Quality and Security,
Pearson VUE
Roddy Meade,
Director of Global Security Operations, Prometric
11:00 a.m. - noon
Getting the Most Out of CLEAR
This is an opportunity for all annual conference
attendees to learn more about the structure, function, mission, and products of
CLEAR. How can CLEAR assist you? Bring your questions and get the answers.
Current members will be available to share with you and help you get the most
out of your CLEAR experience.
1:00 – 2:00 p.m.
Opening Session:
"Change or Die: Three Keys to
Change at Work and in Life"
Opening Address:
Alan Deutschman,
author, Change or Die
2:30 – 3:30 p.m.
Concurrent Sessions
Choosing Not to Go It Alone: Boards Sharing to Achieve
Mutual Benefit
All regulatory boards are charged with the same mission: protection of the
health, safety, and welfare of the public. These boards, particularly those with
limited human and financial resources, face numerous challenges in working
towards this mission. When regulatory boards within a jurisdiction, as well as
other state agencies, are able and willing to work together, public protection
can be enhanced and legislative mandates and other issues can be more
effectively addressed. We invite you to come hear three different examples of
how regulatory agencies/organizations have, through their collaborative models,
shared resources and expertise to support each other in their roles.
Coordinator:
Lanette L. Anderson,
Executive Director, West Virginia State Board of Examiners for LPN's; Treasurer,
West Virginia Association of Licensing Boards
Moderator: Regina Dinger,
Executive Director, Alabama Board of Licensure for Professional Engineers and
Land Surveyors
Speakers:
Lanette L. Anderson
Deanna Williams,
President, Federation of Health Regulatory Colleges of Ontario
Tom
Gottlieb,
Vice President Licensing Solutions, VERSA Systems, Inc.
Subject Matter Experts: Friends or Foes
Subject matter
experts are a critical part of any credentialing process involving assessments.
But there is a fine line between subject matter experts who contribute their
expertise for beneficial purposes and subject matter experts who participate for
the ulterior motive of using the content for purposes such as cram schools or
advantaging their students. This session will provide case examples where
subject matter experts have violated confidentiality agreements and used content
for nefarious purposes. Guidelines for selecting subject matter experts and
legally binding them to confidentiality agreements will be explored.
Coordinator:
Linda Waters, Vice President, Consulting
Services, Prometric
Moderator:
Linda Waters
Speakers: Kara
Schmitt, Consultant, KNK Consulting
Nikki Eatchel,
Vice President, Test Development, Prometric
Excellence
of NCIT
CLEAR's National Certified Investigator/Inspector Training Basic Program has
provided invaluable instruction to more than 9,000 regulatory investigators and
inspectors from across the spectrum of professions and occupations. Come
experience for yourself this program’s enduring appeal by sampling the
curriculum when Mike Ferjak presents part of the "Interviewing Techniques"
module. This interactive preview session will provide a better understanding of
these vital skills and demonstrate the excellent learning opportunities offered
at each NCIT program. If you're impressed by what you see here, we'll give you
information about bringing the full program to your jurisdiction.
Coordinator:
Darrel Crimmins, Deputy Director, Pennsylvania
Bureau of Enforcement and Investigation
Moderator: Darrel Crimmins
Speaker: Michael J. Ferjak,
Senior Criminal Investigator, Iowa Department of Justice - Area Prosecutions
Division; NCIT Senior Instructor
Health Issues Roundtable
This roundtable session
offers attendees the opportunity to exchange information and ideas on a variety
of topics related to ongoing and emerging healthcare issues. Possible discussion
topics include duty to care, public perception versus regulatory effectiveness
in healthcare, duty to report, patterns of practice, non-public discipline, and
use of unlicensed extenders.
Coordinator:
Donna Mooney, Manager, Disciplinary
Proceedings, North Carolina Board of Nursing
Moderators: Grady Barnhill,
Director, Recertification and Professional Assessment, Commission on Dietetic
Registration
Carol
O'Byrne,
Manager-PEBCQE-II OSCE, Pharmacy Examining Board of Canada
Jon Pellett,
4:00 - 5:00 p.m. Concurrent Sessions
Managing
Cross-Border Mobility
The session will look at the
regulatory implications of professionals exercising cross-border practice rights
granted by economic treaties. The presentation will focus on the European Union
Mutual Recognition regime, attempts to establish “common platforms,” and the
right to practice in another jurisdiction on a temporary basis.
Coordinator: Jonathan
Bracken, Legal Advisor, United Kingdom Health
Professions Council
Moderator: Deanna Williams,
Registrar, Ontario College of Pharmacists
Speaker:
Marc
Seale, Chief Executive, United Kingdom Health
Professions Council
Getting the Most Out of Your Face-to-Face and
Virtual Group Meetings
At many points in the licensure process, groups of
individuals convene to produce products or make decisions -- item writing or
examination development committees, practice analysis workgroups, board
meetings, and much more. The way in which these group sessions are structured
and managed can have a significant impact on the quality of the
results. Participants in this session will learn how to get the most out of
group work through thoughtful preparation and savvy application of group
dynamics theories. Specifics covered will be: sharing airtime – competition for
conversational space; participation levels – the quiet or garrulous member; most
effective methods for generating ideas; and handling conflict – over issues and
with problem personalities. The different dynamics encountered in virtual
meetings, both phone and Internet, will also be covered.
Coordinator: Mary
Browne,
Program Director, Professional Examination Service
Moderator:
Jim Dunsdon, JD
Consulting
Speakers:
Mary
Browne
Cyndy Fitzgerald,
Director, Client Services,
KRYTERION, Inc.
Uncover the Risk
Factors for Recidivism
Due to the increasing number of nurses being sanctioned by
the state boards of nursing in the past decade, the need for more efficient
disciplinary programs to protect public healthcare has never been greater. The
Research Department at the National Council of State Boards of Nursing (NCSBN)
initiated a national study to evaluate the effectiveness of the remediation
programs in March, 2006. This retrospective study revealed a recidivism rate of
39.1%. This is the first national study conducted by NCSBN using ten-year
(1996-2005) longitudinal data to evaluate the effectiveness of remediation
programs. By being aware of the risk factors for recidivism, the boards or other
regulators can provide early, proper intervention to prevent further damage to
public safety.
Coordinator:
Michelle Winters,
Associate Executive Director, West Virginia State Board of Examiners for LPNs
Moderator:
Michelle Winters
Speakers: Elizabeth H. Zhong,
Research Associate, National Council of State Boards of Nursing
Karen McGovern,
Director, Investigations and Hearings, College of Nurses of Ontario
Legal Issues Roundtable
This roundtable is designed as
an opportunity for attorneys, investigators, and other interested participants
to discuss significant legal issues that are or will be impacting the activities
of regulatory entities. Topics may include: litigation between different
agencies or against agencies by regulated persons or entities; licensing
implications for practicing in disaster situations; current standards of proof
and possible trend toward clear and convincing; imposing costs for
investigations and hearing when a licensee loses at hearing; cost recovery; how
to find and retain a qualified expert; how to establish citizenship or legal
immigration status; who funds investigations of unlicensed practice; and
e-filing and paperless practice. Participants are encouraged to bring other
topics or issues that they would like to discuss.
Coordinator:
James Carr,
First Assistant Attorney General, Colorado Department of Regulatory Agencies,
Office of the Attorney General
Moderator:
Jon Pellett,
Attorney, Barr Murman & Tonelli, P.A.
Handout
Friday, September
7, 2007
7:15 – 8:15 a.m.
Early-Bird Sessions
Data Bank Reporting Update: Benefits and Challenges
This presentation is
designed to encourage dialogue and information sharing with professional
regulatory licensing boards concerning the National Practitioner Data Bank and
the Healthcare Integrity and Protection Data Banks (the Data Banks). Emphasis
will be placed on topics such as who reports, who can query, what information is
available, the new subscription service, and compliance. Updates will be
provided on new legislation that expands reporting and querying of the National
Practitioner Data Bank. In addition, a state representative will give a
perspective in the areas of reporting emergency actions, querying, and using the
Data Banks as a tool for public safety.
Coordinator:
Rená Coffield,
Government Analyst, Florida Department of Health, Division of Medical Quality
Assurance
Moderator:
Jon Pellett, Attorney,
Barr Murman & Tonelli, P.A.
Speakers:
Shirley A. Jones, Senior Policy Analyst,
Practitioner Data Banks Branch, Bureau of Health Professions, Health Resources
and Services Administration
Ruby Brice,
Assistant Deputy Director, Office of Health & Medical Related Professions, South
Carolina Department of Labor, Licensing and Regulation
Improving Public Safety: Quantifying
Regulatory Risk
Regulators continue to have more demands placed
on them than can be accommodated with ever-shrinking resources. Identifying
public safety risks early can assist in determining the appropriate regulatory
response in a timely manner. In this session, a panel discussion will explore
the benefits of risk management approach and how this approach has been applied
to create a reliable estimation of risk regarding the performance/conduct of a
licensee. The session will also describe the various and creative options for
actions that the regulator can use to respond to the degree of risk presented.
Coordinator: Karen McGovern,
Director, Investigations and Hearings, College of Nurses of Ontario
Moderator: Karen McGovern
Speakers:
Anne Coghlan,
Executive Director, College of Nurses of Ontario
Richard Page,
Partner, Regulatory Solutions Group
Connie
McCandless,
Partner, Regulatory Solutions Group
Get Ready for Continuous Computer-Based Testing: Examination Quality and Item
Security
This session is designed for
organizations that are anticipating a conversion to computer-based testing (CBT)
or those that are already offering CBT in short "windows" but would like to make
their examination more readily accessible to their candidate population.
Continuous availability of the test offers the great advantage of convenience
for candidates but also poses some challenges: potential overexposure of test
items, need to set a firm passing score before testing begins, providing testing
opportunities for repeat candidates, and cost issues. This session will address
these technical challenges and provide practical advice from representatives of
organizations that have been offering continuous CBT for a number of years.
Coordinator:
George Gray, Director,
Test Development, ACT
Moderator:
Chuck Friedman,
Consultant
Speakers:
George Gray
Troy Elliott, Communications Director,
Association of Social Work Boards
Grady Barnhill,
Director, Recertification and Professional Assessment, Commission on Dietetic
Registration
8:30 - 10:00 a.m.
Concurrent Sessions
Exam Security: Ethical and Not-So-Ethical Uses of the
Internet
As licensure candidates become more and more
savvy about exchanging information via the Internet, organizations need to
be aware of these exchanges. Some of these exchanges are moderated to ensure
that the candidates are conducting themselves in an ethical manner, while
other exchanges might be discovered by accident and found to be unethical,
or worse. This session will present case studies where candidates were using
the Internet to exchange ideas both ethically and not-so-ethically. The
session will educate attendees on how to manage these types of situations
and how organizations can set policies to promote candidates’ ethical
Internet behavior.
Coordinator:
Robert Lipkins,
Senior Program Director, Professional Examination Service
Moderator:
Robert Lipkins
Speakers:
Stephen DeMers, Executive Officer, Association of State and
Provincial Psychology Boards
Tanya Jackson
Snicer,
Preparing to Take the EPPP Discussion List
Don Sorensen,
Vice President,
Marketing, Caveon Test Security
Best Practice
in Job Analysis and Validation of Test Specifications
Job analysis is the foundation
of your credentialing program. A well-designed job analysis can provide valid
and defensible information to guide examination and continuing competency
initiatives. This session will illustrate best practices in the conduct of job
analysis surveys, focusing on the development and administration of
cost-effective and user-friendly survey tools. The advantages and disadvantages
of paper- and web-based delivery modes will be discussed. Attendees are
encouraged to share their own best practices in this interactive session.
Coordinator:
Sandra Greenberg, Vice
President for Research and Development, Professional Examination Service
Moderator:
Sandra Greenberg
Speakers:
Cost Recovery in Discipline Matters - Philosophies and Approaches
Professional regulatory bodies expend considerable resources to investigate and
prosecute discipline matters. These expenditures are typically
non-discretionary. Should the registrant who is found guilty of misconduct be
held accountable for some, or all, of the costs incurred in the discipline
process? Is there an ideal approach to discipline cost recovery? This session
will address this issue by examining the philosophies that exist in dealing with
cost recovery. Presentations will address the civil versus quasi-criminal view
of professional discipline, differences between self-regulating professions and
multi-disciplinary regulatory agencies, and the use of cost assessments as a
general and specific deterrent.
Coordinator:
Bruce G. Matthews,
Manager, Complaints and Discipline, Professional Engineers Ontario
Moderator: Lori Long,
Manager, Complaints, Investigations and Hearings, Royal College of Dental
Surgeons of Ontario
Speakers: Bruce G. Matthews
Diane Kiesling, Assistant General Counsel,
Florida Department of Health, Prosecution Services Division
Jon Pellett,
Attorney, Barr Murman & Tonelli, P.A.
Case Handout One
Case Handout Two
Investigator
Roundtable
Directed toward the interests and work-related responsibilities of investigators
and inspectors, the investigator roundtable provides an exceptional opportunity
for attendees to exchange ideas and
practices in a free-flowing and informal discussion setting. This year’s
discussion starters will include, but not be limited to, investigative
techniques, reporting, and prosecutorial relationships. Participants will
initially divide into small discussion groups and will rejoin into a large group
discussion in the latter portion of the session to openly share ideas,
practices, and concerns. Small group moderators from diverse professional
backgrounds have been selected to afford attendees a different perspective on
how their investigation and inspection activities impact the overall regulatory
mission.
Coordinator:
Ernie Atkins, Investigator, Virginia Department
of Professional and Occupational Regulation, Compliance and Investigation
Division
Moderator:
Ernie Atkins
Small Group Moderators:
10:15 - 11:45 a.m.
Concurrent Sessions
When Education
Isn't Enough. . .
A number of professions have implemented or are
contemplating increased entry to practice requirements with their new
professional registrants. Several examples will be shared as to how this was
done, what worked, and what didn’t work. This session will discuss the expected
as well as unforeseen outcomes that resulted from the first mandated
postgraduate internship as a requirement for nurse licensure eligibility. Based
on this regulatory experience, the importance of innovative strategies for
promoting and evaluating change in established systems will be stressed. The
session will conclude with a discussion of the use of lessons learned to promote
regulatory excellence and ongoing improvement.
Coordinator:
Charlotte F. Beason,
Executive Director, Kentucky Board of Nursing
Moderator:
Charlotte F. Beason
Speakers:
Jonathan Bracken,
Legal Advisor, UK Health Professions Council
Chris
Schillemore, Manager, Registration Programs,
Ontario College of Pharmacists
Regina Dinger,
Executive Director,
Alabama Board of
Licensure for Professional Engineers & Land Surveyors
Charlotte F. Beason
Patricia Spurr, Kentucky
Board of Nursing
Sue DeRouen, Kentucky
Board of Nursing
Handout
One
Handout
Two
Handout
Three
Promoting
Excellence in Managing ADA Accommodations
Excellent
Discipline Outcomes: Plea Bargains and the Public Interest
Plea-bargaining is a reality
in discipline cases. However, there is often a perception that the regulator
trades away serious allegations for the sake of expediency and cost savings, or
that the registrant agrees to a plea bargain only for convenience and not
because of any sense of culpability. This session will suggest that the
discipline process works best when a Discipline Panel is presented with a
resolution, including a sanction, that has been agreed to in advance between the
parties. Presentations will address plea bargain frameworks, objectives of
discipline sanctions, and balancing the public interest with fairness to the
registrant.
Coordinator:
Bruce G. Matthews,
Manager, Complaints and Discipline, Professional Engineers Ontario
Moderator:
Michelle Winters,
Associate Executive Director, West Virginia State Board of Examiners for LPNs
Speakers:
Dayna Simon,
Assistant to the Registrar, Legal, Royal College of Dental Surgeons of Ontario
Bonnie Ellis,
Manager, Prosecutions, Investigations and Hearings Department, College of Nurses
of Ontario
Bruce G. Matthews
Basic Measurement Issues: Testing Gurus
on Call
This session will be a
roundtable format with “consultants on call” to answer participant questions
about creating test specifications, developing questions and assembling exams,
scoring analysis and reporting results, and candidate information and exam
support.
Coordinator:
Ron Rodgers, Director of Measurement Services,
CTS/Employment Research Institute
Moderator:
noon - 2:00 p.m.
2007 CLEAR Awards
Presentation & General Session: "Take Your Best Shot"
President
Budd Hetrick presents the CLEAR Program Award
and Investigator of the Year Award. CLEAR Committee Chairs will also be
recognized.
Keynote address: Ken Futch,
President, Ken Futch & Associates
2:30 - 4:00 p.m.
Concurrent Sessions
Continuing Competence: An Initiative to Measure and
Inform
Speakers will
present a three-part overview of a current national, multi-stakeholder dialogue
about how the medical regulatory community will determine, measure, and provide
information to the public about a physician’s competence throughout his or her
career.
Coordinator:
Frances Cain, Manager, Post-Licensure
Assessment System, Federation of State Medical Boards
Moderator: Frances Cain
Speakers:
Melanie Brim,
Director, Bureau of
Health Professions, Michigan Department of Community Health
David Watt,
Vice President, Professional Affairs, Federation of State Medical Boards
Stephen G. Clyman,
Executive Director, Center for Innovation, National Board of Medical Examiners
Quality Assurance and Regulatory
Excellence
One key to promoting
regulatory excellence is the implementation of appropriate quality assurance
checks during the examination process. This interactive session will focus on
quality assurance steps that should be followed throughout the examination
process, including examination development, administration, scoring, and score
reporting. The speakers will discuss stages in the testing process that are
especially prone to errors and quality assurance steps that can be implemented
to reduce risks. Case studies will be presented, and audience members will be
asked to brainstorm ways that errors could have been avoided.
Coordinator:
Carol Morrison, Associate Vice President,
Scoring Services, National Board of Medical Examiners
Moderator: Carol Morrison
Speakers:
Carol Morrison
Elizabeth
Azari, Assistant Vice President, Examinee Support Services, National
Board of Medical Examiners
Lynn C. Webb,
Testing Consultant
Criminal Background Checks - Challenges and Utility
International Roundtable
The advent of Internet communications, global competition, different levels of
wealth and resources, and living in a world where even those in remote areas
expect immediate service have given rise to questions about what is in the
public interest: expediency of practice across borders or provision of safe and
competent services through effective professional regulation. This roundtable
will explore the challenges inherent in cross-border services from a regulatory
perspective -- public protection versus expediency of service; assuring
competence; recourse when things go wrong. Bring your issues and questions.
Coordinator: Donna
Kline,
Senior Director of Regulatory Affairs, Institute of Chartered Accountants of
Alberta
Moderator:
Jonathan Bracken,
Legal Advisor, United Kingdom Health Professions Council
Panelists:
Janet Flint,
Head of Support Staff Regulation, Royal Pharmaceutical Society of Great Britain
Martha Pawluczyk,
Overseas Registration Manager, Royal Pharmaceutical Society of Great Britain
Saturday, September 8, 2007
7:15 – 8:15 a.m.
Early-Bird Sessions
Vital
Implementation Issues in Translation
The purpose of this presentation is to explore translation related obstacles
facing licensing programs. These issues include establishing a successful
translation process, including the creation of administrative policies and
translation procedures. Presentation topics include the use of bilingual subject
matter experts (SMEs), a translation service, or a combination of SMEs and a
service. In addition the session will include information on guidelines (e.g.,
security and non-disclosure Agreements (NDAs)), fonts and printing, grammatical
differences in languages, and the use of terminology lists.
Coordinator: Erika Irby,
Project Coordinator, Schroeder Measurement Technologies
Moderator: Bhaskar Dawadi,
Psychometric Program Director, Schroeder Measurement Technologies
Speaker:
Erika Irby
Session from Executive Leadership Program for
Regulators
CLEAR's Executive Leadership Program for Regulators is unlike any other
leadership training you’ll ever experience and is one not to miss! The program
provides information that immediately and directly enhances any regulator’s
management techniques. Instructors employ a variety of delivery styles and
tailor the curriculum to address issues of significance to each participant.
Topics included in the curriculum include Characteristics of Regulatory
Leadership, Leadership Styles, Organizational Dynamics, The Art of Negotiation,
Media and Public Relations, and much more. Benefit from a preview session
specially designed to provide a sample of the training experience, focusing on
Leadership and Emotional Intelligence. Attending this session will provide a
better understanding of the overall program and will allow you to experience its
relevance to your work. Come join us; then consider enrolling yourself and your
management staff in scheduled future program offerings or bringing the training
to your jurisdiction!
Speaker: Kathleen (Kate)
R. Nosbisch,
Deputy Executive Director, Virginia Department of Health Professions, Board
of Medicine; Executive Leadership Program faculty
Handout
One
8:30 – 10:00 a.m.
Concurrent Sessions
Ready or Not -
Preparing to Regulate New and Emerging Professions
Gaining entry
into the regulatory system is challenging for emerging professions, and
opportunities to achieve regulatory status occur infrequently and are often
unpredictable. Ready or not, organizations representing new professions need to
be prepared to present their case at any time. Speakers from several different
professions, in different stages of readiness, will discuss their experience in
the pursuit of regulation. They will address common criteria used by government
to evaluate the need and readiness for regulation and share their unique
challenges, opportunities, and initiatives in preparing a new or emerging
profession for entry into the regulatory system.
Coordinator:
Susan James,
Project Director, Regulation of Pharmacy Technicians, Ontario College of
Pharmacists
Moderator:
Susan James
Speakers:
Susan James
Maya de Szegheo-Lang,
President, Ontario Homeopathic Association
Conny Glenn,
Executive Director, Ontario Kinesiology Association
Angela Moore,
Chair, Board of
Directors of Drugless Therapy - Naturopathy
Judy Pulice,
National Manager, State Legislation, National Athletic Trainers Association
Innovations and Trends in Testing
The seemingly endless
introduction of new technologies, coupled with increasingly sophisticated
measurement and assessment needs, continually produces new testing methodologies
and modes of delivery. This interactive session is intended as an overview of
what's new and innovative in the assessment world and will answer the question,
why is this important to me? Such topics as performance-based testing, the
appropriate use of various Internet-based tools, and alternatives to traditional
multiple choice items will be discussed, as well as other emerging trends
identified by the audience.
Coordinator:
Steve
Nettles, Vice President, Research and
Development, Applied Measurement Professionals, Inc.
Moderator:
Steve Nettles
Speakers:
Roger Earle, Associate
Executive Director and Director of Exam Development, National Strength and
Conditioning Association Certification Commission
Canda Mueller, Program
Director, Applied Measurement Professionals, Inc.
Handout
One
Handout
Two
Handout
Three
Disruptive
Professionals: New Approaches to Evaluation and Management
The presenters will describe
innovations in the evaluation and management of disruptive physicians,
practitioners, and other professionals. They will define disruptive conduct in
terms of behavior, neurobiology, and workplace impact. The steps necessary to
make an effective referral, including the frustrations inherent in the litigious
and threatening nature of these individuals, will be addressed. The essential
process of evaluating the disruptive professional – using both clinical and 360°
workplace assessment methods – will be presented. A variety of interventions and
treatment options will be discussed; these will include medication management,
ongoing psychotherapy, anger management, and the role of periodic workplace
behavioral monitoring. The presenters will also introduce ways in which
monitoring and treatment assist in re-establishing an effective healthcare team
during and after the professional’s reintegration. Working with and reporting to
state agencies will be addressed. Case studies will be presented, and
discussion is encouraged.
Coordinator:
Jon Pellett, Attorney, Barr Murman & Tonelli,
P.A.
Moderator:
Jon Pellett
Speakers: Raymond Pomm,
Director, Professionals Resource Network
Larry Harmon,
Director, Physicians Development Program
Mick Oreskovich,
Medical Director and CEO, Washington Physicians Health Program
Regulatory Administrators: Innovative Projects
This session will contain brief presentations from agency administrators on
projects and initiatives that have benefited their agencies. The goal of the
session is to share successful initiatives that have helped agencies to evolve
into the information age through advancements in information systems,
administrative processes, legal solutions, and employee recognition/motivation.
Coordinator:
James Collins, Director,
Division of Professional Regulation, Delaware Department of State
Moderator: James Collins
Speakers:
Nancy
Swetnam, Director, Arizona Supreme Court,
Certification and Licensing Division
Regina Dinger,
Executive Director, Alabama Board of Licensure for Professional Engineers and
Land Surveyors
James Collins
10:30 – 11:30 a.m.
Concurrent Sessions
Measuring Regulatory
Excellence: Key Performance Indicators and Audit Tools
Excellent regulators are those who not only protect the public interest but also
strive to maintain the public’s confidence. Without that confidence,
professional regulation would have little value. What can regulators do to
enhance their public image? This session will present the results of separate
projects undertaken by Professional Engineers Ontario (PEO) and the College of
Physiotherapists of Ontario (CPO) to address this question. PEO examined key
performance indicators as measures of regulatory effectiveness. CPO established
a self-audit tool to evaluate the fairness and transparency of its registration
processes. The results will be of interest across all professions and
jurisdictions.
Coordinator:
Bruce G. Matthews,
Manager, Complaints and Discipline, Professional Engineers Ontario
Moderator:
Shilo Tooze,
Manager, Entry to Practice, College of Physiotherapists of Ontario
Speakers:
Bruce G. Matthews
Jan Robinson,
Registrar and CEO,
College of Physiotherapists of Ontario
In Pursuit of Testing
Excellence: Ask the Experts Your Real Questions
Have you ever been apprehensive about asking a
question about testing at your board meeting or in a public forum? Board
members, examinees, and other stakeholders always want the best testing program
to promote regulatory excellence, but they need to have background information
and know the answers to some nitty-gritty questions. What if a candidate fails
the licensing examination by one point? What should the board do if it uncovers
a brain-dump site? Should the board invalidate a suspected cheater’s test score?
What is the best way to develop a good test? This interactive session is
designed for participants to engage testing experts in responding to practical
questions about the test development and delivery process. Participants will see
what issues are new and what issues create obstacles to excellence. Bring your
questions to the session, and we will discuss them in an open interactive
format.
Coordinator:
Chuck Friedman,
Consultant
Moderator:
Chuck Friedman
Speakers: Reid Klion,
Chief Science Officer, Pan - A TALX Company
Paul Naylor,
Consultant
Rose McCallin,
Director of Examination Services, Colorado Department of Regulatory Agencies
Using
State-of-the-Art Technology in Case Management - From Inspections to
Disciplinary Actions
Utilizing technology advances
that support citizen access, mobile capability, and GIS integration, enforcement
processes that used to take days to accomplish can be completed in a fraction of
the time. The public can be empowered with easy access to government services
and quick response to their input. Staffing resources, both in the office and in
the field, can be optimized. With the high demand for public information, the
way in which professional discipline information must be managed and maintained
within a regulatory organization's overall systems environment is critical to
ensure fairness, consistency, and accuracy when dealing with investigatory and
enforcement matters. Technology is the future of excellence in enforcement case
management, and the future is now.
Coordinator:
Donna Kline, Senior Director of Regulatory
Affairs, Institute of Chartered Accountants of Alberta
Moderator: Faye Lemon,
Director of Enforcement, Virginia Department of Health Professions
Speaker:
Rhoda Gerard,
CEO - Unified
Business Systems Consultant, Syntapa Technologies Inc.
Regulatory Administrators Roundtable
This
session will provide participants the opportunity to discuss projects that have
resulted in regulatory excellence within their organizations. Attendees are
encouraged to share best practices that have created value for customers,
improved service, or increased productivity or compliance. The goal of the
session is for participants to glean innovative ideas for building excellence in
grass root administrative and investigative activities.
Coordinator:
James Collins, Director,
Division of Professional Regulation, Delaware Department of State