Share the Data: How the CA Department of Consumer Affairs Improved Services and Created Process Efficiencies through Open Data

  • 06 Apr 2100
  • Virtual - view recording at your desktop - unlimited playback

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The California Department of Consumer Affairs’ (DCA) mission is to protect Californians by providing a safe and fair marketplace through oversight, enforcement, and licensure of professions. To effectively carry out its mission, it collects a lot of data. DCA has over 3.5 million licensees, adds an additional 280,000 licensees per year, and processes over 80,000 consumer complaints per year. A variety of constituents and stakeholders have had an interest in this data for many years, and recently, through an investment in new technology and a commitment to data sharing and transparency, CA DCA has improved the quality and efficiency of the services it provides.


Presenters:

Sean O’Connor, Chief, Project Delivery and Administrative Services, California Department of Consumer Affairs

Mischa Matsunami, Reports and Data Governance Supervisor, California Department of Consumer Affairs


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