Share the Data: How the CA Department of Consumer Affairs Improved Services and Created Process Efficiencies through Open Data

  • 06 Apr 2100
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The California Department of Consumer Affairs’ (DCA) mission is to protect Californians by providing a safe and fair marketplace through oversight, enforcement, and licensure of professions. To effectively carry out its mission, it collects a lot of data. DCA has over 3.5 million licensees, adds an additional 280,000 licensees per year, and processes over 80,000 consumer complaints per year. A variety of constituents and stakeholders have had an interest in this data for many years, and recently, through an investment in new technology and a commitment to data sharing and transparency, CA DCA has improved the quality and efficiency of the services it provides.


Sean O’Connor, Chief, Project Delivery and Administrative Services, California Department of Consumer Affairs

Mischa Matsunami, Reports and Data Governance Supervisor, California Department of Consumer Affairs

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