CLEAR Free Information-Sharing Webinar: When Less is More: Reducing the Life of a Case

  • 27 Aug 2020
  • 5:00 PM - 6:00 PM
  • Via Webinar: at your desk! (5:00 P.M. Eastern)
  • 203



Regulatory bodies are always being encouraged to do more with less, including fewer resources and less time. The Colorado Division of Professions and Occupations was charged with decreasing the “life of a case” (the time from receipt of complaint to case closure) by 10% in ten months. Through strategic and calculated interventions, the Division decreased median case processing times by 23%, or 22 days. This webinar will highlight the process, data analytics, and specific interventions Colorado utilized to achieve this goal and provide tips to adapt this process to other regulatory bodies.


Karen McGovern, Colorado Department of Regulatory Agencies, Division of Professions and Occupations

Jacquline Arcelin, Colorado Department of Regulatory Agencies, Division of Professions and Occupations

The webinar will take place August 27, 2020:
5:00 - 6:00 pm Eastern Daylight Time
4:00 – 5:00 pm Central Daylight Time
3:00 – 4:00 pm Mountain Daylight Time
2:00 – 3:00 pm Pacific Daylight Time
1:00 – 2:00 pm Alaska Daylight Time


August 28, 2020:
7:00 - 8:00 am AEST
9:00 - 10:00 am NZST

Offerings are presented through web-based PowerPoint and audio. Recognizing that many organizations are working remotely due to COVID-19, CLEAR is allowing multiple attendees to log in from different locations under the same registration. When registering, please add guests, and all registered attendees will receive the email with login instructions. Attendees receive a copy of the PowerPoint presentation after the webinar.

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