CLEAR Webinar: Changes to the Complaint Process in Response to Cultural Safety and Humility Initiatives (4:00 pm EDT; 7:00 am AEDT)

  • 05 Oct 2022
  • 4:00 PM - 5:00 PM
  • Via Webinar: at your desk! (Oct 5 at 4:00 pm EDT; Oct 6 at 7:00 am AEDT)
  • 191


(depends on selected options)

Base fee:
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  • To add additional attendees under this registration at no cost, choose Add Guest after registering the first attendee.


The College of Physicians and Surgeons of British Columbia will provide an update on its efforts to promote cultural safety and humility as a foundational component of its registrants' practice of medicine. While there is significant work still to do, this webinar will allow participants to

  • Appreciate the context of the new standard on cultural safety and humility in a historical and contemporary context,
  • Understand the current process by which the College is auditing all of its complaints processes to ensure cultural safety and humility,
  • Hear about the College’s processes of engagement with partners such as the First Nations Health Authority, and
  • Learn about internal steps the College has taken on its journey towards cultural safety and humility, including specific actions focused on staff and governors.

This webinar is a follow-up to a podcast episode, Organizational Transformation - Cultural Safety and Humility in Healthcare -- listen here.


Derek Puddester, Deputy Registrar, Complaints and Practice Investigations, College of Physicians and Surgeons of BC

The webinar will take place October 5, 2022 at

4:00 - 5:00 pm Eastern Daylight Time

3:00 – 4:00 pm Central Daylight Time

2:00 – 3:00 pm Mountain Daylight Time*

1:00 – 2:00 pm Pacific Daylight Time

5:00 – 6:00 pm Alaska Daylight Time

October 6, 2022 (Australasia)

7:00 - 8:00 am AEDT

9:00 - 10:00 am NZDT

(Please check to confirm the time zone specific to your location or *if your location does not observe Daylight Time:

Offerings are presented through web-based PowerPoint and audio. Attendees receive a copy of the PowerPoint presentation after the webinar.

With your registration fee, you may have up to 5 attendees logging in from separate computers. When registering, please add guests (at no additional charge), and all registered attendees will receive the email with login instructions. Please make sure to include your guests in the registration; do not forward the webinar login link to others.

Can't attend live? Register now for the event, and we'll send you a recording instead.

Planning to attend live but you'd also like a copy of the recording afterwards?  Webinar attendees can choose to purchase the webinar recording at a discounted rate when registering.

By registering for this event, I understand that CLEAR will be recording this session and I consent to such a recording. Questions about session recordings can be directed to Stephanie Thompson at or at

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