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Investigating Reports of Sexual Misconduct Workshop

Investigating Reports of Drug Diversion

Communication Skills and the Art of Persuasion

Developing a Professional Attitude: Ethics and the Regulatory Investigator

Investigating Reports of Sexual Misconduct Workshop

This workshop focuses on sexual misconduct issues that regulators encounter during the course of these investigations. Upon completion of this workshop learners will be able to:

• Understand why cases involving sexual misconduct require special attention.
• Demonstrate sensitivity to the special needs of an investigation involving sexual misconduct.
• Identify the resources necessary to assist you during your investigations of alleged sexual misconduct.
• Recognize the importance of taking care of your own mental and emotional health as you conduct investigations into reports of sexual misconduct.
• Identify the signs of vicarious trauma.

Topics include:

• Defining sexual misconduct
• Interviewing person(s) of interest
• Interviewing complainants and witnesses
• Types of evidence
• Vicarious trauma and investigator self-care

This workshop is available for in-person or virtual instruction. The virtual program contains a self-study component in our online learning management system that is to be completed prior to attending two two-hour instructor-led virtual classrooms. These classrooms include the following components:

• High-level overview of self-study content
• Question & Answer discussion of key topics
• Small group discussions of case studies of sexual misconduct investigations conducted by regulatory agencies.

Investigating Reports of Drug Diversion

**This program is currently in development for both online and in-person instruction. More information will be made available regarding this program closer to completion.**

In order to conduct an effective drug diversion investigation one must have specialized knowledge and an understanding of the accountability systems for controlled substances. This session discusses how one follows the trail to assure accountability in pharmacy audits, long-term care audits, acute care systems, and anesthesia records. Attendees will look at accountability from automated dispensing systems to individual dosage units. The session will also look at appropriate documentation for the licensee as well as how to write your report so the audit is understandable and clear. Finally, the program addresses strategies for effective interviewing of a suspected diverter.

Communication Skills and the Art of Persuasion

**This program is currently in development for both online and in-person instruction. More information will be made available regarding this program closer to completion.**

The ability to communicate effectively is a key component to being a successful investigator. Effective communication involves conveying your thoughts and positions to others as clearly, concisely and unambiguously as possible and, in turn, receiving information that others are providing to you with as little distortion and misunderstanding as possible. Good communication skills can serve to improve operational efficiency and productivity in the workplace and increase the confidence level of employees. On the other hand, poor communication skills may cause message misinterpretation or misunderstanding and lead to roadblocks in getting desired information. This session introduces participants to key components for effective communication including preparation and delivery techniques, use of language and physicality to get your point across, listening skills and the use of presentation aids.

Developing a Professional Attitude: Ethics for the Regulatory Investigator

**This program is currently in development for both online and in-person instruction. More information will be made available regarding this program closer to completion.**

Investigators are called upon to apply professional judgment to ever-changing factual situations as they perform their duties. These discretionary decisions coupled with the authority possessed by an investigator during the process can have very real consequences for all parties involved including the licensee, the department or agency the investigator represents and the investigator. There is a need to ensure that the investigator understands the importance of maintaining high ethical standards in carrying out his or her duties including the exercise of professional judgment. This course is designed to provide students with an advanced understanding of guidelines for ethical behavior as a regulatory investigator. The course reviews models for professional conduct and behavior by examining ethical standards establish by statute or governmental policy and professional ethical standards, explores the concepts of conflict of interests and scope of liability as they relate to public employment in general and the work of the investigator in specific and considers practical applications of ethical dilemmas through case studies and scenarios.