Welcome and Introductions, Frances Picherack, president, Petrine Consulting Inc.  

9:15 - 10:10 a.m.

Best Practices for Complaints Handling

James Krempien, complaints director, Alberta College of Pharmacists

• Planning, Case Management, Complaint Resolution Alternatives
• Transparency and Disclosure
• Timeliness and Delays
• Parallel Proceedings
• Techniques of Investigation

10:30 – 11:15 a.m.

Best Practices in Discipline Hearings

Maureen Baird, Q.C., Lunny Atmore LLP

•  Hearing Panel Selection and Training
• Pre-hearing Disclosure and Pre-hearing Conferences
• Evidentiary Issues
• Unrepresented Respondents
  

11:15 a.m. – 12:15 p.m. 

Panel: Issues and Challenges for Prosecuting Counsel, Defence Counsel and Regulators

Panelists: Maureen Baird (facilitator)

Alastair Wade, principal, Alastair Wade law Corporation

Henry C. Wood, Q.C., Beach Avenue Barristers

Natasha Dookie, deputy registrar and director of registration, inquiry & discipline, College of Registered Nurses of British Columbia

Carmel Wiseman, director of professional regulation, College of Dental Surgeons of British Columbia

1:15 – 2:30 p.m.   

Developing Effective Tribunals: Legal Issues, Trends, Risk Management

James T. Casey, Q.C. managing partner, Field Law, Edmonton, Alberta and author of The Regulation of Professions in Canada

• Tribunal Member Conduct: Best Practices and Pitfalls to Avoid
• Judicial Review - Sufficiency of Reasons
• Guidelines and Tips for Tribunal Members

Panel: Issues and Challenges for Tribunal Members

Panelists: James T. Casey (facilitator)

J. Tom English, Q.C., chair, Health professions Review Board of British Columbia, counsel, Dentons

Peter Cook, discipline committee member, College of Pharmacists of British Columbia

Thelma Siglos, manager, financial integrity, Gaming Policy and Enforcement Branch of the Ministry of Finance and at the Liquor Control and Licensing Branch of the Ministry of Justice; past chair, Professional Conduct Enquiry Committee and the Rulings Committee, Institute of Chartered Accountants of British Columbia; member, Public Hearing Panel Pool, Law Society of British Columbia

3:40 – 3:55 p.m.

3:55 – 4:00 p.m.