CLEAR Seminar: Public Confidence in Professional Regulation: Earn It, Keep It

Toronto, Ontario  |  June 7, 2012

Please click on the presentation titles to download the PowerPoint show.

9:00 - 9:15 am
Welcome / Introductions / Opening Remarks

9:15 - 9:50 am
Doing the Right Things
Bruce Matthews, Deputy Registrar, Regulatory Compliance, Real Estate Council of Ontario

  • Roles and responsibilities of the regulator
    • The focus on public interest protection
    • Professional regulation as risk management
  • Correlation between public confidence and efficacy of public protection
  • Understanding / managing consumer and public expectations
    • What does the public care about?
    • Accessibility - How does the public come to know about the regulator?

9:50 – 10:30 am
Doing Things Right
Jan Robinson
, Registrar, College of Veterinarians of Ontario

  • Making choices about how to regulate
  • Accountability, leadership, integrity, fairness, transparency
  • The relationship amongst governance, culture, excellence and relevance
  • Is self-regulation an obstacle to public confidence?
  • Can public confidence be measured?

10:30 – 10:45 am  Coffee break and networking

10:45 – 11:25 am
Claudia Newman
, Principal, NCA Associates

  • Trust in the practitioner vs. trust in the regulator
  • Defining trust and its implications for professional regulation
  • Exploring trust as a complex and multifaceted concept
  • How can trust be built and fostered
  • The implications of losing trust

11:25 am – 12:00 noon
Media Relations
Sherri Haigh, Communications Manager, Real Estate Council of Ontario

  • The role of the media in regulatory success and disaster
  • The challenges of communicating in the regulatory world
  • Delivering and controlling the message
  • Social media issues
  • Are you ready for a crisis?
1:00 – 2:45 pm     

Workshop Session
Case Studies/Open Forum/Panel Discussion

2:45 – 3:00 pm     
Concluding Remarks / Wrap-up


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