Pre-Conference Workshop - De-escalation in Practice: Advanced Skills for Navigating High-Stakes Interactions
Portland Marriott Downtown Waterfront
1401 Southwest Naito ParkwayPortland, OR 97201
United States
De-escalation in Practice:
Advanced Skills for Navigating High-Stakes Interactions
Building on strong interest in foundational de-escalation strategies, this interactive workshop moves beyond theory into applied practice. Designed for regulatory professionals and those working in high-stakes environments, this session emphasizes skill development through immersive, scenario-based learning.
Participants will briefly revisit core principles of de-escalation before engaging in structured role-play exercises that reflect real-world challenges. Through guided practice, peer learning, and expert feedback, attendees will refine their communication techniques, enhance situational awareness, and build confidence in managing complex and emotionally charged situations. By prioritizing experiential learning, this workshop offers participants multiple opportunities to practice, receive feedback, and apply new strategies in a supportive environment.
Attendees are encouraged to attend or view the Staying Calm Under Pressure: De-Escalation Skills for Regulators webinar as it provides foundational learnings on which the workshop will build.
Workshop Agenda Snapshot
Foundations & Framing - Review of core de-escalation principles, introduction of key frameworks and techniques
Scenario-Based Practice & Feedback - Participants will engage in a series of structured role-play scenarios with real-time feedback
Synthesis & Takeaways - Reflect on key takeaways and practical applications, engage in idea exchange with peers and instructors
Learning Objectives:
By the end of this workshop, participants will be able to:
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- Apply advanced de-escalation techniques in a range of regulatory and workplace scenarios, adapting communication strategies to context and level of risk.
- Demonstrate effective verbal and non-verbal communication skills—including tone, body language, and word choice—to reduce tension and promote constructive dialogue.
- Analyze and respond to complex interpersonal dynamics, including interactions with distressed individuals, colleagues, and stakeholders, using structured reflection and feedback to improve practice.
Workshop Presenters
Derek Puddester | Deputy Registrar, College of Physicians and Surgeons of British Columbia
Amigo Wade | Director, Commonwealth of Virginia - Division of Legislative Services
