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Creating a Seamless Online Experience for a State's Licensees and Residents

Creating a Seamless Online Experience for a State's Licensees and Residents

Wednesday, July 26, 2023
1:00 PM - 2:00 PM (EDT)


Event Details

The primary customer of a state regulatory agency is the state’s residents, including license holders, the general public using services, complainants, and others. Residents expect a consumer-like, self-service online experience with user-friendly tools, on-demand services, and “immediate” results.

When an agency has a poor (or non-existent) online experience, it can negatively impact residents’ and other stakeholders’ opinion of that agency (and, indirectly, their opinion of the state government).  State regulatory agencies that are committed to a seamless online experience for their residents are able to increase resident satisfaction, protect public health and safety, and streamline the efforts and improve the effectiveness of its employees.

Join our panel of experts as they discuss how agencies can focus their efforts to create an optimal online experience for their residents. Topics of this session will include

  • Public facing resident portals
  • Public search of licensee information
  • Online license applications and renewals
  • Mobile access for residents
  • Digital credentialing
  • Complaint filing
  • Safe and secure payments
  • Safe and secure resident login
  • Safe and secure resident communications

Mohammed Dessouky, Sr. Director of Product Management and Development, Tyler Technologies

Dan Hereth, Secretary, Wisconsin Department of Safety and Professional Services

John Monk, Administrative Officer, Texas Health Professions Council

For More Information:

Stephanie Thompson
Stephanie Thompson
Content Coordinator

Registration for this webinar is free.
Thank you to our webinar sponsor, Tyler Technologies.

Offerings are presented through web-based PowerPoint and audio. Attendees receive a copy of the PowerPoint presentation after the webinar.

Can't attend live? Register now for the event, and we'll send you a recording instead.

By registering for this event, I understand that CLEAR will be recording this session and I consent to such a recording. Questions about session recordings can be directed to Stephanie Thompson at or at