Episode 103: Aligning Expectations and Focusing on Outcomes - Inside the PSA's New Standards

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey speaks with Tamara Richter and Carin Plischke about what major regulatory reform looks like in practice. Drawing from their organizations’ experiences with legislative change, multi-profession regulation, governance restructuring, and large-scale organizational transformation, they discuss the realities of implementing change amid political pressure and uncertainty. The conversation explores change fatigue, communication strategies, public trust, evolving governance models, and the challenges of integrating new professions and organizational cultures. They also share candid reflections on lessons learned, what they would do differently, and practical advice for regulators preparing for significant change of their own.

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Then, engage in further discussion on CLEAR's Regulatory Network (members-only, join here).

• How does the approach described in the UK's new single set of standards compare with regulatory frameworks or expectations in your own jurisdiction? What similarities or differences stand out the most?
• What element of the new standards feels more relevant or impactful for your own regulatory context as an opportunity to improve consistency, governance, or public trust based on these ideas?