Tennessee Department of Commerce & Insurance launches chatbot

Tennessee has launched an artificial intelligence chatbot to help applicants and licensees navigate the state’s professional licensing system, providing information about application requirements, fees, renewals, and other common licensing questions. The tool is intended to provide faster access to routine information and reduce the volume of basic inquiries handled by licensing staff, while allowing personnel to focus on more complex matters. The chatbot is designed to supplement rather than replace the state’s existing licensing processes, and users remain responsible for completing applications and meeting applicable requirements.

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