Job Posting - Complaints Officer - RIBO
Position Title: Complaints Officer
Organization: Registered Insurance Brokers of Ontario
The Registered Insurance Brokers of Ontario (RIBO) is the provincial regulator for property and casualty insurance brokers in Ontario. Our primary mission is to protect the public in their interactions with insurance brokers. We are looking for a full-time, experienced Complaints Officer. This exciting role is ideal for someone with experience in insurance as a Complaints Officer and who is dedicated to fulfilling a public protection mandate.
RIBO’s public protection mandate includes receiving and reviewing all complaints against RIBO licensees. The complaints process is the first step in potential disciplinary action. The Complaints Officer receives and reviews new complaints, identifies the regulatory issues raised, triages each complaint using established risk assessment criteria, and collects additional information when required. Based on the results of the risk assessment, the Complaints Officer resolves cases where appropriate, or refers cases to the Investigations Department where warranted.
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IIf you believe you have the necessary skills and experience for this position, please send your resume and a detailed cover letter careers@ribo.com, including “Complaints Officer” in the subject line.
Your cover letter should include:
- What interests you about RIBO
- What interests you about the role
- How your specific skills, knowledge and experience will allow you to succeed in this role
At RIBO, we value diversity, equity, inclusion and ambitions. We are committed to building inclusive teams and an equitable workplace for all our employees. We strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process by emailing careers@ribo.com.
We sincerely thank all applicants. However, only those candidates whose skills and experience best match the requirements for the position will be contacted.