Episode 105: From Workarounds to Modernization – Rethinking “The Way We’ve Always Done It”

Technology modernization is about more than replacing outdated systems. It requires agencies to examine long-standing processes, engage the people who use those processes every day, and focus on how technology can improve both the employee and customer experience. In this episode, Line Dempsey speaks with Liz Searock of the Oklahoma Department of Labor and Connie Pearson of Tyler Technologies about Oklahoma's journey from disconnected databases, spreadsheets, paper files, and manual workarounds toward a more modern licensing operation. They discuss the challenges of legacy systems, the importance of employee buy-in and vendor partnership, and why successful modernization means rethinking existing processes rather than simply recreating them in a new system. This episode is sponsored by Tyler Technologies, CLEAR's 25-26 supporter-level premier partner. 

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Then, engage in further discussion on CLEAR's Regulatory Network (members-only, join here).

• What has been the biggest obstacle your organization has faced in modernizing its technology, and what lessons have you learned from that experience?
• When you think about a successful technology modernization project, what outcomes matter most to your organization? Improved efficiency, better service to the public, stronger regulatory oversight, staff satisfaction, or something else, and why?